The PatchO Promise

We want your family to feel supported with PatchO — and that means standing behind what we make. 

We believe in what PatchO can bring to your day — but we also believe every family’s journey is different. That's why we offer a 30 day 100% money-back guarantee. Try PatchO for a week.  If you don’t feel like you’ve got a helpful tool in your calm kit, contact us within 30 days and we’ll make it right with a full refund. No fuss, no stress. We just ask that you give it a genuine try before reaching out.

Thank you in advance for your honesty, kindness and a chance to learn from your experience.

The patchO promise - chad patchO pal holding quality ribbon

Here's how our guarantee works 

  1. Try it out:
    Use the patches consistently for at least 7 days. This gives the scent and routine time to work their magic.  
  2. Reach out to us & share your experience:
    If it's not the right fit, contact us within 30 days of receiving your order.  Include:  
    • Your order number - to our processing
    • Your experience - Include a quick photo or note to show us you gave it a fair go. Let us know what you hoped for, what didn’t go quite right, and how your child responded. We value your insight and use it to keep improving to support more families. 
  3. We’ll make it right:
    Once we approve your request, we’ll offer a full refund on the opened pack. Note that this guarantee only applies to one pack. If you purchased multiple packs, you can request a refund on the remaining packs via our returns policy.

    Still Have Questions?

    We’re here to help! Visit our FAQ page or contact us directly here.